Customer Satisfaction Survey

WaterWays Travel strives to offer you the highest level of customer service – from the time of your initial phone call until well after you have returned home. To ensure we are achieving and maintaining this level of service, we would appreciate your comments and suggestions on your most recent experience working with WaterWays Travel.

  • Surf Adventure Information

  • Reservations

  • 1. Professionalism - was your call handled in a courteous and efficient manner?
  • 2. Product Knowledge - Did our reservation staff knowledgeably answer your questions and offer expertise on the product/destination?
  • 3. Booking Accuracy - Did you receive accurate information, both verbally and in writing, throughout the booking process?
  • 4. Response Time - If any components of your booking could not be confirmed while on the phone, did we communicate and meet an acceptable turn around period? If not, how long was your response time?
  • DOCUMENTS

  • 5. Document Accuracy - Were all documents accurate and complete?
  • 6. Document Arrival - Were all documents received in a timely manner, well prior to your departure (if booking time permitted)?
  • VACATION / DESTINATIONS

  • 7. Property / Yacht quality
  • 8. Meals
  • 9. Local Guides / Drivers /Transportation
  • 10. Air - International and Domestic
  • 11. Overall Impression of Vacation
  • General